Help Center
Frequently Asked Questions
Everything you need to know about our products, ordering, and delivery. Can't find what you're looking for? Contact us.
General
Bilona Ghee is prepared using the traditional curd-churning method. The cow milk is boiled, turned to curd, and then churned with a wooden churning staff (Bilona) to retrieve butter, which is then slow-cooked to make Ghee. This preserves nutritional integrity.
Yes. Our products are made using natural ingredients without artificial preservatives, colors, or harmful additives.
You can place an order directly through our website by adding products to your cart and completing the checkout process.
Yes, we deliver to most locations across India. Delivery availability depends on your PIN code.
Orders are generally delivered within 3–7 business days, depending on your location.
We accept UPI, debit cards, credit cards, net banking, and other secure online payment options.
Orders can be modified or cancelled only before they are processed for dispatch. Please contact customer support as soon as possible.
Please contact our customer support within 24–48 hours of receiving your order with photos of the product and packaging. We’ll assist with a replacement or resolution.
Store it in a cool, dry place away from direct sunlight. Use a clean, dry spoon to maintain freshness.
Yes, our A2 Desi Cow Ghee is prepared using the traditional Bilona process from curd to preserve its natural aroma and nutritional value.
Yes, our natural products are suitable for all age groups unless otherwise advised by a healthcare professional.
You can reach us through the Contact Us page on our website, by email, or by phone during customer support hours.
